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Design recapitulates bureaucracy

  Information owned by many people
  Who   Alice, Bob, Cynthia, Dan
  What   Alice, Cynthia
  When   Cynthia, Dan
  How   Bob, Dan

  Dangerous 'workflow' techniques
  Make a form for each stage in the business process
  Effectiveness depends on understanding interactions
  Capital cost stifles innovation
  George Jetson

  "We do not anticipate any unforeseen obstacles."