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| Information owned by many people |
| Who Alice, Bob, Cynthia, Dan |
| What Alice, Cynthia |
| When Cynthia, Dan |
| How Bob, Dan |
| Dangerous 'workflow' techniques |
| Make a form for each stage in the business process |
| Effectiveness depends on understanding interactions |
| Capital cost stifles innovation |
| George Jetson |
| "We do not anticipate any unforeseen obstacles." |